FitZones Online Store Shipping Policies

Shipping within the United States

We ship all product via the method you choose in the shopping cart however we do reserve the right to choose which shipping method is more economical and can be verified as of delivery.  In addition some of our products may be shipped directly from our suppliers.

UPS Ground - The usual delivery time for packages in the U.S. is 2-7 business days.

UPS 2nd Day Air -  Guaranteed 2 Day US Delivery.  Delivery is not available on Saturday, Sundays or Holidays.

UPS Overnight Air -  Guaranteed Overnight Delivery by 3pm to business and 7pm to residential. Saturday Delivery is Available for an additional charge call Fitzones for a quote, the shopping cart can not quote Overnight with Saturday delivery charges..   

USPS Express Mail - offers 2nd day service to many destinations.  Express Mail is delivered to many locations 365 days a year including weekends, Sunday and holidays require an additional fee.

USPS Priority Mail - offers 2-3 day service to most domestic destinations.  We do not guarantee deliveries made via USPS Priority Mail.

International Orders     

Due to recent problems with International orders we are only accepting US, APO, Military, US Territories and Canada order.  We will not accept any orders billed to a non US address but being shipped to the United States or any other address.  Any international order we do accept must be shipped to the billing address of the Card holder.  Our shopping cart can calculate shipping cost based on the country.  Our shipping costs  do not include any International Duties or Import Fees.  Import fee can include any charges by a shipper for the handling of the shipment including Brokerage fee's.  We are not responsible for these additional duties, tariffs or import fees. Due to the fact that these fee's vary from country to country, for questions about what these fee's may be contact your countries customs department.  We encourage all international purchasers to research these fee's prior to ordering the product.  If you have any further questions, please contact us at service@fitzones.com for details. If an order is refused and returned by the shipping company these fee's will be deducted in addition to the restocking fee from the amount of the return.  In addition due to the high level of fraud occurring recently with internet International orders we do reserve the right to refuse any order that for any reason we are not comfortable shipping.  Order that are refused will either be voided or credited back to the account that was charged, and we will send a return e-mail to all refused orders.  We will not be held responsible if the e-mail address in returned undeliverable.

Tracking Information

We use tracking on all of our packaging.  If your order was shipped via UPS or Fedex you will receive a tracking number via email.  You can track your package by going to www.ups.com or www.fedex.com.  

Orders shipped via USPS Priority mail use delivery confirmation however we will not be able to assist you with tracking of your package until it has been delivered to the destination.  

When are orders shipped

We ship products Monday-Friday.  Most orders are shipped the day the order is received by 2 PM PST (West coast). All orders placed after 2 PM PST are shipped the next day.  We do ship to PO Boxes or APO addresses via USPS Priority Mail.  Orders for large quantities may need to be drop shipped by the US Distributors of the product ordered, this may cause a shipping delay, we will e-mail or call you if we anticipate a delay with your order.

Backorders

Most products are in stock 99% of the time and ready to be shipped when ordered.  In the event that one of the products you order is not in stock, we will email you with an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available.  No additional shipping charges will be incurred by the customer for these partial shipments.